Reference

Terms That Cover How Your 55com Account Works

These terms set out what you can expect from us and what we ask of you when you use your 55com account — from deposits via JazzCash or Easypaisa through to how disputes are handled.

Account registration rulesJazzCash, Easypaisa, Raast payment termsWithdrawal and verification stepsAccount suspension conditionsApplicable jurisdiction notice
55com Terms That Cover How Your 55com Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you want to raise a concern about how they have been applied to your account — our support team handles term-specific queries directly. You can reach us through live chat on the site, by email, or through the in-app help centre on mobile. Responses to account-related terms queries are handled separately from general gameplay support.

Team online

Live Chat

Start a chat session from the help icon on any page. Describe your terms query and an agent will pull up your account details to respond directly.

Email Support

Send your query to our support address from the email registered on your account. Include your account reference so we can locate your record quickly.

In-App Help Centre

Open the help section inside your 55com mobile session. The terms category lists common account rule queries and routes you to an agent if needed.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

Your account data and the rules governing it are managed carefully. Here is what that looks like in practice — covering security, data retention, cookies and how to request changes to your account record.

Account Security

Your account login uses OTP verification on your registered mobile number. We do not store your JazzCash or Easypaisa PIN — payment authorisation stays within the respective wallet app.

Data Retention

We retain account and transaction records for as long as required by applicable law. You can request a summary of the data held on your account by contacting support via email.

Cookies and Session Tracking

We use session cookies to keep you logged in across browser tabs and to restore your position if your mobile connection drops mid-session. You can manage cookie preferences from your browser settings.

Requesting Account Changes

To update your registered mobile number, correct your name, or close your account, contact support through live chat or email. Identity verification is required before any sensitive change is processed.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — payments, access, disputes and account changes.

Yes. Every transaction through JazzCash, Easypaisa or Raast is covered by our payment terms alongside the wallet provider's own conditions. Both sets of rules apply to that transaction.

No. We notify you of material changes via your account dashboard before they take effect. Continuing to use your account after the notified date counts as acceptance of the updated terms.

We may restrict, suspend or close your account. Any funds held at that point go through our standard verification review before we consider releasing them to your registered wallet.

Contact support through live chat or email with your account reference and a description of the decision you want to dispute. We will review and respond with our findings within a reasonable timeframe.

Access and certain features depend on local law in your region. These terms apply where 55com services are available under local law; eligibility varies and is not the same in every area.

Yes. Submit your request through email or live chat from your registered account. We verify your identity first, then process the data request or account closure in line with our retention rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.